Effective Date: December 19, 2024
At Xilo Tire Bike, we are committed to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms under which we sell and deliver our products to you. By purchasing from Xilo Tire Bike through our website xilotirebike.net, you agree to the following sales terms and conditions.
1. Product Information and Availability
We make every effort to provide accurate and up-to-date product information on our website. However, we do not guarantee that all products will be in stock or available for immediate shipping. The availability of products is subject to change, and we reserve the right to limit quantities or refuse an order in certain circumstances. If a product you order is unavailable, we will notify you immediately and offer alternatives or process a refund.
2. Pricing and Payment
All prices listed on our website are in U.S. dollars and are subject to change without notice. We reserve the right to update pricing as necessary, particularly due to changes in market conditions, costs, or promotions. Prices include applicable taxes, but shipping costs will be calculated at checkout.
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other payment services available through our payment processor. By submitting an order, you confirm that you are authorized to use the payment method provided and that all information provided is accurate.
Sales Tax:
Sales tax will be added to orders based on the applicable state or local tax laws at the time of purchase. You are responsible for ensuring the accuracy of your shipping address to prevent errors in tax calculation.
3. Order Confirmation and Acceptance
Once you place an order, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order, but it does not signify that your order has been accepted. All orders are subject to review, and we reserve the right to refuse or cancel an order for reasons including but not limited to:
- Product availability issues
- Errors in pricing or product information
- Issues with payment processing
If your order is canceled or cannot be fulfilled, we will notify you and issue a full refund to your original payment method.
4. Shipping and Delivery
We offer shipping to most locations within the United States. Shipping fees are calculated based on your shipping address, the size of your order, and the shipping method selected. Delivery times may vary depending on the destination, product availability, and chosen shipping method.
Shipping Methods:
We offer various shipping options, including standard, expedited, and priority shipping. You will have the opportunity to select your preferred shipping method during checkout. Shipping times and costs will be provided before finalizing your purchase.
International Shipping:
At this time, we only offer shipping within the United States. International shipping may become available in the future, and any updates will be posted on our website.
Delivery Times:
While we strive to ensure timely deliveries, we cannot guarantee exact delivery dates due to factors such as carrier delays, weather conditions, or other unforeseen circumstances. Please note that the estimated delivery time is based on standard processing and shipping times.
5. Order Tracking
After your order has been shipped, you will receive a tracking number to monitor the status of your shipment. You can use this number to track your package on the shipping carrier’s website.
6. Returns and Refunds
If you are not satisfied with your purchase, we offer a 30-day return policy for most products. To be eligible for a return, the following conditions must be met:
- The product must be unused and in its original packaging.
- You must have a receipt or proof of purchase.
- Returns are subject to approval based on the product’s condition.
If your product is damaged or defective upon arrival, please contact us immediately at info@xilotirebike.net to initiate a return or exchange.
Street: 254 White Island Rd, Fairmont, West Virginia
Phone number: (304) 366-8309
Email: info@xilotirebike.net
Website: xilotirebike.net