Privacy Policy

Effective Date: December 19, 2024

Welcome to Xilo Tire Bike. At Xilo Tire Bike, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect and how we use, share, and protect it. By visiting our website at xilotirebike.net and using our services, you agree to the terms set forth in this policy.

1. Information We Collect

We collect personal information that you provide to us directly and automatically when you visit our website. This includes:

Personal Identification Information:
When you place an order or sign up for our newsletter, we may collect personal details such as:

  • Name
  • Email address
  • Shipping address
  • Phone number
  • Payment information (e.g., credit card details)

Non-Personal Information:
We also collect non-personal information about your visit to our website, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on the site
  • Device used

This data helps us improve our services and website functionality.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: We use your personal information to process and deliver your orders, including handling payment and shipping.
  • Customer Service: To respond to your inquiries, provide support, and communicate important updates.
  • Marketing Communications: If you subscribe to our newsletter, we may send you promotional emails about new products, offers, or events. You can opt out of marketing communications at any time.
  • Improving Our Website and Services: We use the data to enhance user experience, troubleshoot issues, and analyze website traffic.
  • Legal Compliance: We may also use your information to comply with legal obligations, resolve disputes, or enforce our terms of service.

3. How We Protect Your Information

We take various security measures to protect your personal information, including:

  • Encryption: Your payment details and sensitive personal information are encrypted using Secure Socket Layer (SSL) technology.
  • Access Control: Only authorized personnel can access your personal information.
  • Regular Monitoring: We monitor our systems for vulnerabilities and unauthorized access attempts.

However, no method of data transmission over the Internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties for specific purposes:

  • Service Providers: We may share your data with third-party service providers (e.g., payment processors, shipping companies) to fulfill your order and provide services.
  • Legal Compliance: We may disclose your personal information if required by law, such as in response to a subpoena or government request.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to track your activity and preferences. You can adjust your browser settings to reject cookies, but doing so may affect your ability to use certain features of our website.

6. Your Rights and Choices

As a customer, you have certain rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: If you believe any of your personal information is incorrect, you can request corrections.
  • Deletion: You can request the deletion of your personal information, subject to certain limitations.
  • Opt-Out: You can opt-out of marketing emails by clicking the unsubscribe link in the emails we send you.
  • Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it as quickly as possible.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: